Shop Policies
Return Policy
We want you to be completely satisfied with your purchase from our online skincare shop. Please review our return policy below:
Eligibility:
Products must be returned within 15 days of the original purchase date.
A valid receipt or proof of purchase is required for all returns.
Steps:
Contact our customer service team at hello@shannonchappelle.com to initiate your return. Please include your order number and receipt.
Once your return is authorized, you will receive return instructions.
Return Shipping:
Return shipping fees are the responsibility of the purchaser.
We highly recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.
Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method or store credit within a reasonable timeframe.
Please note: House of Shannon Chappelle reserves the right to request a reasonable opportunity to inspect the product(s) in question once returned. House of Shannon Chappelle reserves the right to refuse or deny a return request or refund at any time, at our discretion.
Non-Returnable Items:
Sale items and gift cards are final sale and non-refundable.
All makeup sales and beauty tools are final sale.
If you have any questions about our return policy, please contact us at hello@shannonchappelle.com. Thank you for shopping with us!